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Shipping Information

When will you ship my order?


We’re pleased to announce that we’ll be offering an extended Christmas Returns & Warranty Period on ALL ITEMS purchased through Dogg, both online and in our Mt. Hawke store, between 1st November 2019 & 24th December 2019.

This means that if you shop with us during the above period, your standard return and warranty period will only begin on the 25th December 2019, rather than from the date of purchase.

Our usual returns and warranty policies, terms and conditions remain exactly the same.

The cut off for orders to be shipped the same day is 2PM (20-Dec to 01-Nov).

We try our best to dispatch all orders within 1 business day, however during busy periods please be aware that this may take slightly longer. This means that if you place your order during the weekend, we will aim to ship on Monday or the next available business day. Unfortunately we don’t ship on Saturdays or Sundays at the moment.

If you place your order at 3PM on a Friday or anytime on Saturday, Sunday or a *Bank Holiday Monday, please be prepared for this to ship on Monday / *Tuesday, with very earliest delivery day of Tuesday / *Wednesday.

Any orders which are cancelled after the daily cut off time may be subject to a re-stocking fee.

We've teamed up with 3 great couriers to offer an impressive delivery service to compliment the level of our service and quality of the products you purchase. We have total faith in these companies to deliver your goods as expected. You will be offered the cheapest available services during Checkout.

Christmas Delivery Period


*All orders placed before 4:30pm from November 1st to December 20th will aim to be shipped the same business day. This excludes Ready 2 Ride Custom Built scooters which will need to be ordered by 3:30pm for same day dispatch. All orders placed after 4:30pm on a Friday and over the entirety of the weekend following, will aim to be shipped on the Monday. Please note that next day delivery will need to be selected at checkout. If 2-3 day service is selected, please expect your order to arrive later. Please be aware that once your order ships, we cannot be held accountable for any delays from our couriers which are outside of our control. The shipping service that you select at checkout is final and should a courier delay cause your next day service not to arrive in that time, we will not refund any shipping costs. This applies to all shipping services.



UK Delivery





Standard 2 - 3 Working Day Delivery with Hermes

2 - 3 Working Day Delivery. Available on all UK orders. FREE for orders over £75 (excluding Customs). £3.95 for orders under £75.

Text message notification on day of delivery, stating 1 hour timeslot - so you don't have to wait in! Just provide your mobile number during checkout and we'll pass it onto Hermes.





Next Working Day Delivery with DPD

Next Working Day Delivery. Available on ALL orders for £4.95

Text message notification on day of delivery, stating 1 hour timeslot - so you don't have to wait in! Just provide your mobile number during checkout and we'll pass it onto DPD.

(Please note, next day delivery is not available to the following postcodes: AB10-16, AB21-39, AB41-56, BT, FK19-21, GY1-9, HS1-9, IM1-9, IV1-56, IV63, JE1-4, KA27, KA28, KW11-13, KW15-17, KW5, PA20-78, PA87-88, PH15, PH41-44, PH49-50, TR21-25, ZE1-3)


The next day service is next WORKING day and will require someone to sign for the goods. Please note next working day delivery does not include Saturday, Sunday, Bank Holidays, Public Holidays and Substitute days (see the GOV UK website for clarification).




Republic of Ireland (R.O.I) Delivery





Standard 2 - 3 Working Day Delivery with TNT

2 - 3 Working Day Delivery. £11.35 / €13.24* (excluding Customs).
Email message notification with tracking details.
*Euro price dependant on current currency rates.

International Delivery

 

CUSTOMS CHARGES, IMPORT FEES AND TARIFFS.

International orders may be subject to import fees, customs duties, value added taxes (VAT), etc. These costs are NOT included in the shipping costs you pay when you place your order with us. These costs are the responsibility of the customer. Dogg cannot provide information about these fees. Please contact your customs office for detailed information. If you refuse a package at customs, customs will either destroy it or send it back to us (we have no control over this). If they destroy it, you will not be entitled to a refund. If they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.

 

TNT International

4 - 6 working day delivery. Available to most countries in the world! Our International Shipping Prices are now FIXED RATE for ALL orders:

Australia £51 / $90.27
Austria £24 / €27.12
Belgium £22 / €24.86
Canada £38 / $49.40
Croatia £33 / €37.30
Czech £29 / €32.77
Denmark £24 / €27.12
Estonia £51 / $90.27
Finland £24 / €27.12
France £24 / €27.12
Germany £24 / €27.12
Gibraltar £29 / €32.77
Greece £27 / €30.51
Hungary £29 / €32.77
Iceland £29 / €32.77
Indonesia £51 / $90.27
Israel £51 / $90.27
Italy £27 / €30.51
Kazakhstan £51 / $90.27
Latvia £29 / €32.77
Lithuania £29 / €32.77
Monaco £24 / €27.12
Netherlands £22 / €24.86
New Zealand £38 / AUD$67.26
New Zealand £51 / $90.27
Norway £33 / €37.30
Poland £29 / €32.77
Portugal £24 / €27.12
Romania £29 / €32.77
Slovakia £29 / €32.77
Slovenia £29 / €32.77
Spain £27 / €30.51
Sweden £24 / €27.12
Switzerland £33 / €37.30
Ukraine £29 / €32.77
United Arab Emirates £51 / $90.27
USA £38 / $49.40



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